Delivery Policy

Thank you for choosing Growali. Below are the terms and conditions for the delivery of your orders:

1. Processing Time

• Orders are typically processed within 1–2 business days.
• Processing times may vary depending on the availability of items, holidays, or high-demand periods.

2. Delivery Locations

• We ship to addresses within the United States.
• At this time, we do not ship to P.O. boxes, APO/FPO addresses, or internationally.

3. Shipping Methods and Charges

• We offer standard and expedited shipping options.
• Shipping charges are calculated based on the weight and dimensions of the order, as well as the delivery address. These charges will be displayed at checkout before you complete your purchase.

4. Delivery Timeframe

• Standard shipping typically takes 5–7 business days after your order has been processed.
• Expedited shipping usually takes 2–3 business days.
• Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, carrier delays, or other factors beyond our control.

5. Tracking Your Order

• Once your order is shipped, we will send you a confirmation email with a tracking number.
• You can use this tracking number to monitor your shipment’s progress on the carrier’s website.

6. Damaged or Missing Packages

• If your package arrives damaged, please contact our customer support team within 5 business days of receipt.
• If you do not receive your package within the estimated delivery timeframe, please reach out to us so we can investigate and resolve the issue promptly.

7. Delivery Delays

• While we strive to ensure timely delivery, certain factors may cause delays. In such cases, we will do our best to keep you informed and provide support.

Contact Information
If you have any questions about our delivery policy, please contact us at:

• Email: info@growali.xyz
• Phone: 307-621-0431
• Address: 699 Keith Rapids, Suite 524, 81781, Lake Alejandra, Montana, United States

Thank you for shopping with Growali!