Refund and Returns Policy for Growali

 

At Growali, we are committed to ensuring your satisfaction. If you’re not completely happy with your purchase, our Refund and Returns Policy outlines the process for seeking refunds or exchanges.

1. Refund Eligibility
We accept refund or exchange requests under the following conditions:

  • Damaged or Defective Items: If the item arrives damaged or defective, please notify us within 14 days of receipt.
  • Incorrect Items: If you receive the wrong product, we will replace it or issue a refund.
  • Unopened Items: Products that are unopened and in their original condition can be returned within 30 days of delivery for a full refund.

2. Non-Refundable Items
Certain items are not eligible for return or refund, including:

  • Items that have been used or altered.
  • Perishable goods, such as certain pet food or treats, unless damaged in transit.
  • Clearance or final-sale items.

3. Return Process
To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@growali.xyz with your order number and details of the issue.
  2. Provide Documentation: Include photos or proof of damage or incorrect items.
  3. Return Authorization: We will provide you with instructions and a Return Authorization (RA) number.
  4. Ship the Item Back: Ensure the product is securely packaged and ship it to the address provided.

Customers are responsible for return shipping costs unless the return is due to a defect, damage, or error on our part.

4. Refund Processing
Refunds will be processed once the returned item is received and inspected. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account.

5. Exchanges
If you prefer an exchange rather than a refund, please indicate that when contacting us. We will process the exchange once we receive and verify the returned item.

6. Contact Information
For any questions or concerns about returns and refunds, you can reach us at:

  • Email: info@growali.xyz
  • Phone: 307-621-0431
  • Address: 699 Keith Rapids, Suite 524, 81781, Lake Alejandra, Montana, United States

We appreciate your understanding and are here to help resolve any issues with your order.